We are a small atelier and value your satisfaction in all situations. All our items have a craftsmanship repair or exchange warranty. We use Paypal as a payment service so to avoid storing your personal data - we don't share any of our clients info. We like to offer fare shipping but larger items as gongs are just too big to ship cheap - we are always on the lookout for lower rates - We accept returns within 10 days of item arrival but you must pay the return shipping. Damaged and custom built items are subject to re-stocking fee.