We are proud to be able to create affordable and unique instruments that we hope you will cherish for years. We give them much of our time and send them away only when we have a warm felt feeling of completion for them and you. Because our steel musical instrument cost a fair bit in shipping, that they are made to order and that we are just a small shop : return policy is that tax, import fees and shipping is the buyers responsibility.
Import tax and duties are the buyers responsibility. Canadian buyers don’t have to worry about surprise fees but anywhere else yes.
Return shipping costs for Canadian buyers is their responsibility.
We do not accept returns for any reasons from buyers outside Canada.
In the VERY unlikely event your instrument was damage during transport, you have 10 days to contact us and return it in it’s original box and with all it’s contents. Because we use styrofoam padded box from your shell supplier, unless the box was ripped open or crushed, transport damage is highly in-probable.
Since we send and get you to approve a sound sample BEFORE shipping your order, returns base on ‘dis-like’ of the instruments are subject to our rental fee agreement. Rental fee is 1/10th (10%) of the items purchase full value. Therefor we suggest you enjoy your instrument for the minimum 30 days rental and return it at your own cost to us. Then we will evaluate the instrument for mise-use or damage as there may be re-tuning fees applied to your refund. So if you paid 1000$ for and instrument, your refund would be 900$ minus any re-tuning fees and you must pay for the shipping costs to us. Please label as return product.
We re-tune our instrument for free, regardless of you being the original owner or not. You must pay for the shipping fees both ways.